Moveworks
Moveworks is the AI assistant platform that empowers your workforce to search and act across business applications, automate tasks, and boost productivity—trusted by leading enterprises.
Editor's Verdict
Key Takeaways
- AI Assistant Platform
- Enterprise Search
- Agentic AI
- AI Agent Marketplace
In-Depth Review: What is Moveworks?
Moveworks provides a secure, omnichannel AI assistant platform that integrates with ServiceNow and 50+ apps. It offers AI agents, enterprise search, and task automation to deliver personalized support across IT, HR, and more. With FedRAMP authorization and rapid time-to-value, it’s the AI front door for your entire workforce.
Core Features
AI Assistant Platform
Unified AI front door that searches and acts across business applications for the entire workforce.
Enterprise Search
Instantly find user-generated content across Slack, OneDrive, Google Drive, SharePoint, Confluence, Outlook, and 50+ other systems.
Agentic AI
AI agents that plan, execute, and adapt on the fly to automate tasks end-to-end.
AI Agent Marketplace
Over 1,000 pre-built AI agents to uplevel business applications.
Agent Studio
Customizable AI agents to streamline unique workflows without advanced engineering.
Omnichannel and Multilingual
Works where employees already are (chat, browsers, intranets) and supports over 100 languages.
Security and Compliance
Enterprise-grade security with certifications including ISO 27001, SOC 2, HIPAA, GDPR, and FedRAMP.
Integrations
Out-of-the-box integrations with key enterprise applications like ServiceNow.
Pricing
Enterprise
- AI Assistant with enterprise search
- AI Agent Marketplace access
- Agent Studio for custom AI agents
- Omnichannel and multilingual support
- Enterprise-grade security and compliance
- Professional services and support
Pros and Cons
Pros
- Fast Time to ValueTypical time to value is 8 weeks, with substantial ROI realized quickly.
- Enterprise-Grade SecurityCertified with ISO 27001, SOC 2, HIPAA, GDPR, and FedRAMP, suitable for regulated industries.
- Easy to Build and Deploy AI AgentsCustomizable AI agents can be built without model tuning or advanced engineering.
- Reduces Ticket VolumeAutomates repetitive tasks, allowing support teams to focus on higher-value work.
- Improves Employee ExperienceProvides instant, personalized support across IT, HR, Procurement, and more.
Cons
- Dependency on IntegrationsEffectiveness relies on deep integration with existing enterprise applications.
- Learning Curve for Custom AgentsBuilding complex custom agents may require some initial learning for admins.
- Potential High Cost for Small BusinessesPricing is likely enterprise-oriented, which may be prohibitive for small teams.
Use Cases & Recommended Professions
IT Support Specialist→ View Toolkit
Automates tier-1 requests, reducing ticket resolution time and freeing up time for strategic projects.
HR Manager→ View Toolkit
Provides instant answers to employee questions and automates HR workflows like onboarding and leave requests.
Procurement Manager→ View Toolkit
Streamlines procurement processes by enabling employees to request items and track orders via conversational AI.
Customer Service Manager→ View Toolkit
Enhances customer support by automating common inquiries and escalating complex issues.
Operations Director→ View Toolkit
Improves operational efficiency by connecting disparate systems and automating cross-department workflows.
Knowledge Manager→ View Toolkit
Enables employees to easily find and contribute to knowledge across multiple repositories.
Frequently Asked Questions
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ℹ️ Curation Disclosure: The overview and features of Moveworks were synthesized using AI and fact-checked by our curation team to ensure accuracy.