ServiceAgent
AI agents handle calls, bookings, invoicing, CRM, and marketing for home service businesses. Pay only when actions are taken. Start free.
Editor's Verdict
Key Takeaways
- AI Voice Receptionist
- Smart CRM
- Scheduling & Booking
- Workflow Automation
In-Depth Review: What is ServiceAgent?
ServiceAgent is an AI-powered front office platform that automates your home service business. It answers every call, books jobs, sends invoices, updates CRM, runs marketing campaigns, and more—all through a unified system. With usage-based pricing, you only pay when it takes actions for you. Trusted by 7,600+ businesses, it handles 350,000+ calls with 100% capture rate. Setup in minutes. Focus on growth, not tools.
Core Features
AI Voice Receptionist
Answers calls 24/7, books appointments, and handles intake without human intervention.
Smart CRM
Unified CRM with unlimited contacts, automated logging, and interaction tracking.
Scheduling & Booking
AI-powered calendar sync and appointment booking with conflict prevention.
Workflow Automation
Create custom automated workflows for follow-ups, reminders, and marketing campaigns.
Omnichannel Inbox
Unified inbox for SMS, email, WhatsApp, and live chat, keeping all conversations in one thread.
Invoicing & Payments
Automated invoicing, tap-to-pay, and payment collection with one-click conversion from estimates.
Analytics Dashboards
Revenue intelligence and custom reports showing key metrics like ROAS and average ticket size.
Outbound Marketing
AI-generated marketing emails, broadcast campaigns, and ad management for Google and Meta.
Automated Reminders & Follow-ups
SMS reminders, follow-up sequences, and abandoned booking capture to reduce no-shows.
Reviews & Reputation Management
Automated review requests, AI auto-reply, and sentiment detection to manage online reputation.
Listings Sync
Sync business listings across Google Business Profile, Yelp, Angi, Nextdoor, Facebook, etc.
Data Insights AI Agent
Analyzes business data and surfaces key insights like revenue trends and performance metrics.
Knowledge Base
Upload pricing PDFs and service details to train the AI for accurate customer interactions.
Mobile App
Manage scheduling, view job details, and communicate via mobile app with voice commands.
Usage-Based Pricing
Pay only when the AI takes actions; slow periods cost less, busy periods are still affordable.
Pricing
Launch
- 1 User (Owner)
- Unified CRM (Unlimited Contacts)
- Booking Widget & Calendar Sync
- Website Chat (Manual Reply)
- Invoicing & Tap-to-Pay
- Manual Workflows Only (No Auto-Replies)
- Payment Transaction Fee: 1.1% + 70¢
- No Monthly Credits (Pay-as-you-go)
Core
- Everything in Launch
- 2 Users (Owner + Admin)
- 2,000 Credits/mo included ($60 value)
- 10 Active Automations (SMS/Email)
- Review Requests (Get Google Reviews)
- Ad Fee: 10% of Spend
- Payment Transaction Fee: 0.8% + 50¢
- Yearly billing saves $120/yr
Growth
- Everything in Core
- UNLIMITED Users & Staff
- 6,000 Credits/mo included ($180 value)
- Unlimited Workflows
- Ad Launcher (Run Google/Meta Ads)
- AI Review Auto-Reply
- Ad Fee: 7% of Spend
- 1 Location Included
- Add locations for +$119/mo (includes +6k credits)
- Yearly billing saves $288/yr
Franchise
- Everything in Growth
- 3 Locations Included
- 20,000 Credits/mo included ($600 value)
- API Access & Webhooks
- Lowest Ad Fee (5% of Spend)
- Priority SLA Support
- Add locations for just +$99/mo
- Yearly billing saves $840/yr
Pros and Cons
Pros
- All-in-One PlatformReplaces multiple tools (answering service, CRM, scheduling, invoicing, marketing) in one platform, reducing costs and complexity.
- 24/7 AI-Powered OperationsAI agents handle calls, bookings, and follow-ups around the clock, so no opportunity is missed.
- Usage-Based PricingPay only when the AI takes actions; no fixed monthly fees for slow periods, making it cost-effective.
- Quick SetupAnswer a few questions, connect tools, and forward calls — go live in minutes without technical expertise.
- Proven ResultsTrusted by 7,600+ businesses with 350,000+ calls handled, 100% call capture, and a 56% average job booking rate.
Cons
- Dependence on Internet ConnectivityRequires stable internet; outages could disrupt call handling and automation.
- Limited Customization on Lower PlansBasic plans restrict automations, users, and credits, requiring upgrades for growing teams.
- Learning Curve for AI TrainingWhile simple, training the AI on specific business knowledge (pricing, policies) may take initial effort.
- Transaction Fees on PaymentsPayment processing incurs additional fees (e.g., 1.1% + 70¢ on Launch), which can add up for high-volume businesses.
- Potential for MiscommunicationAI may misinterpret complex or unusual customer requests, requiring human intervention.
Use Cases & Recommended Professions
HVAC Business Owner→ View Toolkit
Automates call answering, scheduling, and invoicing, allowing focus on field operations and growth.
Plumber→ View Toolkit
Handles emergency calls 24/7, books diagnostics, and collects payments upfront, improving cash flow.
Electrician→ View Toolkit
Manages commercial vs. residential routing, automates follow-ups, and tracks revenue per ad source.
Cleaning Service Owner→ View Toolkit
Captures abandoned bookings, sends reminders, and automates review requests to fill schedules.
Roofing Contractor→ View Toolkit
Scales during storms with AI handling hundreds of calls, booking inspections, and capturing revenue.
Solar Installer→ View Toolkit
Accelerates lead response with instant callbacks, qualifies leads via AI, and tracks ROAS on ads.
Frequently Asked Questions
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ℹ️ Curation Disclosure: The overview and features of ServiceAgent were synthesized using AI and fact-checked by our curation team to ensure accuracy.
