Helply
Helply is the AI-native support platform for B2B. Get free seats, pay only for AI outcomes like resolutions, churn detection, and upsell. Turn support into a revenue engine.
Editor's Verdict
Key Takeaways
- Data Layer
- Omnichannel Support
- AI Knowledge Base
- AI Agent
In-Depth Review: What is Helply?
Helply is the first AI-native support platform built exclusively for B2B companies. Unlike legacy tools, Helply offers unlimited seats for free and charges only for successful AI outcomes—resolutions, churn alerts, and upsell opportunities. Its unique data layer connects all your tools (CRM, Slack, product usage) to give AI full account context, enabling accurate ticket resolution and smart drafting. With Helply, support becomes a revenue engine, not a cost center. Trusted by companies like Sender.net and LingQ, Helply helps you handle 30%+ of tickets automatically while surfacing real-time revenue signals to your team.
Core Features
Data Layer
Connects every tool your team works in, turning scattered context into a fast, ticket-aware memory.
Omnichannel Support
Unifies email, chat widget, in-app, Slack Connect, WhatsApp into a single inbox with same automations and SLAs.
AI Knowledge Base
AI-powered knowledge base that trains on actual resolving context to provide accurate answers.
AI Agent
Autonomous AI agent that resolves tickets with high confidence or steps aside for human handoff.
AI Assistant
Co-pilot for human agents, drafting replies with context cited inline for quick review.
Account Intelligence
Pulls Gong calls, CRM, Slack, product usage to understand accounts before touching a ticket.
Resolutions
AI resolves tickets fully autonomously with a pay-per-resolution model.
Drafts
AI drafts replies for human agents, tone-matched with account context.
Churn Detection
Scans tickets for churn language and flags risks in real time with account attributes.
Upsell Opportunities
Detects upsell asks, plan-limit hits, and feature requests for immediate action.
Support Intelligence
Provides dashboards that track resolution rate, churn prevented, upsell pipeline, and ROI.
Article Creation
AI generates knowledge base articles from ticket resolutions.
Feature Flags
Tracks feature requests and product feedback from support conversations.
Competitor Monitoring
Identifies competitor mentions in support tickets for competitive intelligence.
Pricing
Free Platform
- Unlimited seats
- All channels
- Full reporting
- All integrations
- Automations
- Free forever
Pay-per-Outcome
- Pay only for successful outcomes: resolutions, drafts, churn detections, upsell flags, etc.
- No charge for failed attempts
- Outcome menu with posted prices
Pros and Cons
Pros
- Free Support PlatformThe platform costs $0 per seat forever, allowing unlimited team members without per-seat fees.
- Pay Only for ValueYou only pay when AI delivers a successful outcome, aligning costs with actual value received.
- AI-Native for B2BBuilt from the ground up for B2B, with deep integrations and account context that legacy tools lack.
- Revenue IntelligenceAutomatically detects churn, upsell, and product signals, routing them to the right people same day.
- Scalable Cost StructureCost scales with business outcomes, not headcount, so hiring or ticket volume changes don't inflate bills.
Cons
- Outcome Pricing UncertaintyVariable costs per outcome may be unpredictable for companies with fluctuating support volume.
- B2B Only FocusBuilt exclusively for B2B companies ($1M-$50M ARR), not suitable for B2C or very large enterprises.
- AI DependencyRelies heavily on AI accuracy; poor data quality or edge cases may require more human intervention.
- Limited Plan OptionsNo traditional tiered pricing; only outcome-based model may not fit all budget preferences.
- Newer PlatformAs a relatively newer AI-native platform, may have fewer integrations or legacy feature parity.
Use Cases & Recommended Professions
Customer Support Manager→ View Toolkit
Needs to reduce ticket volume, automate responses, and prove support ROI while managing a lean team.
Customer Success Manager→ View Toolkit
Requires real-time churn signals and account intelligence to proactively retain customers.
Product Manager→ View Toolkit
Wants feature requests and product feedback from support to inform roadmap decisions.
Sales Executive (AE)→ View Toolkit
Needs upsell opportunities surfaced from support conversations to drive revenue.
Head of Operations→ View Toolkit
Seeks to cut support costs with a free platform and outcome-based pricing while maintaining quality.
CEO / Founder→ View Toolkit
Wants support to become a revenue engine rather than a cost center, with measurable ROI.
Frequently Asked Questions
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ℹ️ Curation Disclosure: The overview and features of Helply were synthesized using AI and fact-checked by our curation team to ensure accuracy.
