Crisp
Automate 50% of customer inquiries with Crisp's AI agents. Centralize all channels in one inbox, empower teams with AI helpdesk, knowledge base, and CRM. Trusted by 10,000 companies.
Editor's Verdict
Key Takeaways
- AI Agent
- Shared Inbox
- Knowledge Base
- Chat Widget
In-Depth Review: What is Crisp?
Crisp is a complete AI-first customer support suite that includes Hugo AI agent, shared inbox, knowledge base, CRM, and analytics. Build custom AI workflows in 4 steps, centralize communications across 10+ channels, and empower teams to focus on complex issues. Trusted by 10,000 companies, Crisp helps businesses of all sizes deliver exceptional customer experiences.
Core Features
AI Agent
Build and deploy AI agents to automate up to 50% of inquiries, trained on your business content.
Shared Inbox
Centralize all inbound messages from multiple channels (chat, email, WhatsApp, Messenger, etc.) into one collaborative inbox.
Knowledge Base
Create and manage help articles to let customers find answers themselves, with a branded help center.
Chat Widget
Add a customizable chat widget to your website or mobile app for real-time support.
Support CRM
Organize customer data and interaction history in a built-in CRM for personalized conversations.
Analytics
Monitor support team performance with day-by-day metrics and identify optimization opportunities.
Workflow Automations
Craft no-code automated internal workflows to speed up replies and reduce manual work.
Omnichannel AI Chatbot
Deploy an AI chatbot across multiple channels to handle customer queries automatically.
Pricing
Free
- Website chat widget
- 2 seats included
- No AI credits included
- Shared inbox
- Mobile applications
- Chat SDKs
- Contact form
- E-Commerce integrations
- Push notifications
- 100 customer profiles
- $10 per additional agent per month
Mini
- All Free features
- Shared email inbox
- 4 seats included
- $5 included AI credits
- Shortcuts
- Chat triggers
- Private notes
- Custom email domain
- Unlimited data retention
- Internal search
- 5000 customer profiles
- $10 per additional agent per month
Essentials
- All Mini features
- Customer data management
- 10 seats included
- $25 included AI credits
- Omnichannel inbox
- Workflow automation builder
- Omnichannel AI Chatbot
- Knowledge base
- Analytics
- Routing rules & Assignment
- 50000 customer profiles
- 2 sub-inboxes
- $10 per additional agent per month
Plus
- All Essentials features
- AI-First Support Suite
- 20+ seats (and more)
- $75 included AI credits
- Unlimited Task automations
- Ticketing system
- 100+ integrations
- White labelling
- Enhanced rate limits
- Advanced analytics
- 200000 customer profiles
- 5 sub-inboxes
- $10 per additional agent per month
Pros and Cons
Pros
- AI-Powered AutomationAutomate up to 50% of inquiries with AI agents, reducing team workload.
- Omnichannel Unified InboxCentralize all conversations from chat, email, WhatsApp, Messenger, and more into one inbox.
- Flat Pricing ModelPredictable monthly cost regardless of conversation volume, no hidden fees.
- Easy to Use and SetupTrain AI agent in 4 simple steps; no-code workflow builder; quick widget integration.
- Comprehensive Feature SetIncludes chat widget, knowledge base, CRM, analytics, and integrations out of the box.
Cons
- Limited AI Credits on Lower PlansFree plan has no AI credits; Mini only $5, Essentials $25, which may limit AI usage.
- Seat LimitationsFree plan includes only 2 seats; additional agents cost $10/month each.
- Customer Profile CapsFree plan limits to 100 customer profiles, Mini to 5000, which may be restrictive for growing businesses.
- No Yearly Billing Discount MentionedPricing appears monthly only; no annual discount option highlighted.
- Advanced Features Limited to Higher TiersWhite labelling, advanced analytics, and ticketing are only available on Plus plan.
Use Cases & Recommended Professions
Customer Support Agent→ View Toolkit
Handles inquiries across channels, benefits from unified inbox and AI automation to reduce manual work.
Sales Representative→ View Toolkit
Uses chat widget and AI workflows to engage leads and automate sales pipeline.
Marketing Manager→ View Toolkit
Leverages in-app messaging, knowledge base, and analytics for customer engagement and campaigns.
Founder / Solopreneur→ View Toolkit
Needs an affordable, all-in-one support tool to manage customer interactions alone or with a small team.
Customer Success Manager→ View Toolkit
Monitors customer health via CRM and analytics, uses automation to improve satisfaction and retention.
IT Support Specialist→ View Toolkit
Utilizes omnichannel inbox and knowledge base to resolve technical issues efficiently.
Frequently Asked Questions
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ℹ️ Curation Disclosure: The overview and features of Crisp were synthesized using AI and fact-checked by our curation team to ensure accuracy.