Alhena AI
Boost revenue, automate support, and personalize shopping with Alhena's agentic AI. 80% inquiry automation, 4.8 CSAT, 11% revenue lift. Try free.
Editor's Verdict
Key Takeaways
- AI Visibility
- AI Shopping Assistant
- Voice AI & Concierge
- Revenue Analytics
In-Depth Review: What is Alhena AI?
Alhena is an all-in-one AI platform for e-commerce, powering discovery, shopping, customer support, and social commerce. It ensures your brand appears in AI search results, converts browsers with personalized shopping assistants, resolves 80% of inquiries automatically, and provides deep revenue analytics. With 200+ integrations, hallucination-free responses, and enterprise-grade security, Alhena helps brands like Victoria Beckham and Tatcha increase AOV by up to 38% and lift revenue by 11%. Start for free.
Core Features
AI Visibility
Be discovered in AI search engines like ChatGPT, Gemini, and Perplexity with SKU-level tracking, rendering analysis, AEO FAQ engine, and GEO citation strategy.
AI Shopping Assistant
Convert browsers into buyers with personalized conversational discovery, smart upsells, AI-powered nudges, and zero hallucinations.
Voice AI & Concierge
Omnichannel support with human-quality AI that auto-resolves 80% of queries, handles cancellations/returns, and provides smart escalation with context.
Revenue Analytics
Unified view of CX landscape with full revenue attribution, cross-channel ROI, AI vs. human comparison, return analytics, sentiment insights, and knowledge gap alerts.
AI Social Commerce & Review Management
Intelligent engagement across Instagram, Facebook, WhatsApp, and review platforms with real-time engagement, unified memory, on-brand responses, and reputation management.
Agentic AI Platform
AI that doesn't just reply—it acts, processing returns, updating orders, triggering workflows end-to-end without human intervention.
200+ Integrations
Plugs into your entire stack including Shopify, Zendesk, Gorgias, Salesforce, Klaviyo, Intercom and more out of the box.
Hallucination-Free
Guaranteed accuracy grounded in verified data—no invented facts, no brand slip-ups.
Safe & Compliant
Enterprise-grade security fully certified across standards; no security review delays.
Pricing
Free
- 25 conversations/month
- 1 AI engine monitored
- 5 AI questions tracked
- 500 URLs/SKUs
- 1 AI profile
- Manual training frequency
- AI-only support
Essentials
- 200 conversations/month
- All major AI engines monitored
- 25 AI questions tracked
- 5 content optimizations
- 10 competitor benchmarks
- Up to 50,000 URLs/SKUs
- 5 AI profiles
- Weekly training frequency
- Advanced analytics
- Review management included
- AI + Email support
- Monthly visibility refresh
Growth
- 550 conversations/month
- All major AI engines monitored
- 75 AI questions tracked
- 25 content optimizations
- 10 competitor benchmarks
- Up to 50,000 URLs/SKUs
- 5 AI profiles
- Weekly training frequency
- Advanced analytics
- Review management included
- AI + Email support
- Weekly visibility refresh
Scale
- 1,200 conversations/month
- All major AI engines monitored
- 150 AI questions tracked
- 50 content optimizations
- 25 competitor benchmarks
- Up to 50,000 URLs/SKUs
- 5 AI profiles
- Daily training frequency
- Advanced analytics
- Review management included
- AI + Email support
- Weekly visibility refresh
Enterprise
- Unlimited conversations
- All major AI engines monitored
- Custom AI questions tracked
- Custom content optimizations
- Custom competitor benchmarks
- 50,000+ URLs/SKUs
- Unlimited AI profiles
- Daily training frequency
- Advanced analytics
- Data export included
- Dedicated team support
- Dedicated CSM
- Fully managed AI visibility program
Pros and Cons
Pros
- Hallucination-Free AIResponses are grounded in your verified data, eliminating invented facts and ensuring brand-safe interactions.
- Comprehensive Omnichannel SupportCovers web chat, email, social DMs, and voice with consistent brand voice across all channels.
- Powerful Agentic CapabilitiesAI can autonomously perform actions like processing returns, updating orders, and triggering workflows.
- Deep Revenue AnalyticsFull attribution and cross-channel ROI tracking help quantify the impact of every interaction.
- Extensive IntegrationsPlugs into over 200 tools including Shopify, Zendesk, Salesforce, and Klaviyo out of the box.
Cons
- Credit-Based Usage LimitsConversations and optimizations are consumed as credits; higher tiers are needed for scale, and overage costs apply.
- Limited Free TierThe Free plan includes only 25 conversations per month and monitors just one AI engine, restricting evaluation.
- No Monthly Billing Option for Paid PlansPaid plans require annual commitment with monthly billing, which may not suit all budgets.
- Potential Learning CurveSetting up AI profiles, integrations, and optimization strategies may require initial time investment.
- Unused Credits Do Not Roll OverMonthly reservation credits expire at the end of each billing cycle, discouraging underusage.
Use Cases & Recommended Professions
eCommerce Store Owner→ View Toolkit
Needs to increase sales, automate customer service, and improve AI visibility for products.
Customer Support Manager→ View Toolkit
Looking to reduce ticket volume, improve CSAT scores, and automate repetitive queries.
Marketing Manager→ View Toolkit
Wants to drive revenue through AI-powered shopping assistants and optimize brand presence in AI search engines.
Product Manager→ View Toolkit
Seeks to integrate AI shopping and support features to enhance user experience and conversion rates.
Growth Hacker→ View Toolkit
Needs data-driven insights from revenue analytics and AI visibility to run experiments and scale growth.
eCommerce Developer→ View Toolkit
Responsible for integrating third-party tools like Alhena with platforms such as Shopify and Salesforce.
Frequently Asked Questions
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ℹ️ Curation Disclosure: The overview and features of Alhena AI were synthesized using AI and fact-checked by our curation team to ensure accuracy.
